PTSG takes great pride in its reputation as a business that develops strong and longstanding partnerships with organisations it does business with. It is this partnership working ethos that has helped the Group achieve the success it enjoys today. Here we take a look at some of the partnerships that have blossomed in the company’s time as a specialist service provider:
A shining example of PTSG’s partnership working philosophy is its exceptional working relationship with UNITE Students. PTSG currently carries out servicing works for UNITE Students twice a year across all of its portfolio of buildings. The servicing contract includes dry riser, wet riser and sprinkler systems. The team has worked on UNITE’s sites for the last five years and has recently been awarded a new contract to continue providing these services.
PTSG enjoys a great relationship with UNITE’s planned maintenance team, which it works closely with to gain access and knowledge of the nationwide portfolio of sites the team works on. As well as dry and wet riser services, PTSG also provides a vast range of specialist services to UNITE’s entire portfolio, acting not only as supplier, but also as compliance manager, delivery partner and technical and training advisor.
PTSG was originally commissioned by Marks & Spencer PLC (M&S) to carry out fall arrest testing at a handful of the retailer’s stores. Following continued successful delivery, PTSG now delivers a wide range of services across more than 400 stores nationwide.
The trust developed between the two teams has led to PTSG now providing 24/7, 365 days a year services to M&S, a sure sign of the positive impression PTSG has made on one of the UK’s leading retailers.
As part of this contract, PTSG works on a four to 72-hour call out, providing 24/7, 365 days a year services. Its national coverage ensures it is able to achieve what is required by M&S should the need arise, subsequently providing industry leading services to ensure the on-going operation of the assets.
Both M&S and PTSG have a great tradition of team spirit with everyone working together. This is a collaboration that relies upon utmost professionalism and one which cannot fall down at any stage. It is this collaborative approach that makes this a prime example of partnership working within the retail facilities management sector.
PTSG continues to work in harmony with a range of organisations across a variety of business sectors. In the healthcare sector, PTSG has partnered with FM company Mitie, initially undertake lightning protection systems surveying and testing work at 376 NHS sites across the UK on behalf of MITIE. However, having been pleased with the initial work undertaken, the portfolio of work was extended to 625 sites.
Following a successful replacement of two building maintenance units (BMUs) by PTSG’s London-based Access and Safety division, Integral Cradles Ltd, the company has been awarded a five-year ongoing maintenance contract with JLL to look after the equipment for its lifespan. The partnership the team has developed with HSBC and its building partner has led to the Access and Safety division now being responsible for the whole access portfolio at 8 Canada Square, and is a further testament to the team’s expertise.