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Premier Technical Services Group Ltd (PTSG) is the UK’s leading provider of specialist services to the construction and facilities management sectors.

A short history - an incredible story

PTSG was founded in 2007 to fulfil an industry need for a single provider of multiple specialist services to the construction and FM sectors.

Since then, we have become the leading supplier of fall arrest equipment services, electrical testing, specialist building access, fire solutions and water treatment.

We have experienced year-on-year growth across all five divisions: Access & Safety, Electrical Services, Building Access Specialists, Fire Solutions and Water Treatment. This has been achieved through a combination of organic growth and the strategic acquisition of businesses that add greater scope and value to our services.

Headquartered in Castleford, West Yorkshire, the Group now employs over 2,300 people across 47 UK sites. This enables our experts to be mobilised to any site, whatever the location. As a result, we service more than 200,000 buildings for over 20,000 customers in a wide range of industry sectors.

Vision and values

Our vision is to become the standard against which other similar companies are measured. We exist to serve our customers by delivering consistently excellent products and services into specialist markets – that can be safely relied upon at all times.

PTSG delivers a consistently strong service to customers on every occasion. Professionalism and delivery are the key drivers which means customer retention remains high while new relationships are formed almost daily.

We aim to deliver

Our services

PTSG operates five discrete but complementary divisions. They enable us to meet the complete requirements of clients in the FM and construction sectors, whether that is a single specialist service or a combination of services.

Through our bundled service provision, we offer a genuine multi-disciplinary capability to our customers. This often provides them with a complete specialist services solution for their workplace.

PTSG Access & Safety Ltd

Our testing, inspection and maintenance solutions comply with industry standards, ensuring safety when working at height on all types of buildings. We also design and install fall arrest equipment for clients in all industry sectors, in both the public and private sectors.

PTSG Electrical Services Ltd

PTSG Electrical Services Ltd. brings together a diverse range of skills from across the UK. We lead the UK market in the design, installation and testing of lightning and surge protection and earthing systems. We also deliver market-leading electrical compliance services.

PTSG Building Access Specialists Ltd

Services include: high-level cleaning, high-level installations, high-level reparation, steeplejack services and interior cleaning. Our engineers are based throughout the UK, from the south of England to Edinburgh, enabling them to be mobilised to any job, anywhere.

PTSG Fire Solutions Ltd

Fire safety should be the foundation upon which all buildings are designed and constructed. Our services ensure that buildings and users remain safe, secure and compliant at all times through the design, installation, test and maintenance of specialist systems and equipment.

PTSG Water Treatment Ltd

We offer a comprehensive range of solutions in industrial water treatment and water hygiene, combining the specialist skills of our engineers with the very latest cutting-edge tools to deliver high performance, safety and reliability.

Group Services

PTSG unites the company’s constituent businesses and five divisions under one clear identity. The group company provides a central information and strategic management function for the individual businesses.

Case study: Restoring a world-famous attraction

Blackpool Tower is visited by around 650,000 people every year. In 2018, Blackpool Council announced an open tender for a critical package of repairs; PTSG was appointed as the main contractor after scoring highly in all areas.

In Phase I, PTSG’s steeplejack engineers performed vital structural repairs to the tower. This included replacing original steelwork with like-for-like material; and replacing a concrete floor 380 feet up the tower.

The challenges were considerable. All work had to be approved by the heritage committee prior to being undertaken. Parts of the tower had to be disassembled and removed, with new material hoisted up the tower – all within close proximity of the public on the promenade below.

PTSG injected extra manpower to ensure that the deadline for the project completion was not compromised. As a result, the Group was contracted for a second phase of work to provide ongoing maintenance for up to four years.

Customer Experience

MOUSE is our customer service mascot. It stands for:

Memorable

Outstanding

Unique

Service

Experience

This forms the backbone of everything we do.

MOUSE carries the message of exceptional customer service that we strive for in every single facet of our business. This approach has helped us achieve a contract renewal rate in excess of 88%. This is the greatest of all our successes as it speaks volumes for how our 20,000 customers are happy with what we do and want to work with us again and again.

Every employee is asked to reflect on what they deliver using the MOUSE initiative. Since its introduction, MOUSE has helped to highlight areas within the group where delivery and customer service could be improved.

As you can see from the pictures, MOUSE represents PTSG at prestigious industry awards such as the Institute of Workplace and Facilities Management (IWFM) Awards and the PFM Partnership Awards, where we have become a continuous presence.

MOUSE has also been to countless destinations, both in the UK and overseas, where our specialists deliver their services across our four business divisions.

Free consultation

Which service or services do you require at your building(s)?

Our specialists will be happy to get in touch with you via your preferred method of contact. Please click below for your free consultation.

News stories

PTSG in numbers

Headquartered in Castleford, West Yorkshire, the Group employs over 2,300 people across 47 sites, who service more than 200,000 buildings across the whole of the UK for over 20,000 customers in a wide range of industries.

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Mentions and testimonials

“The group was again very happy with the performance of office staff and field engineers, as well as the help provided to rectify outstanding invoices from previous visits. As part of their key performance indicators and service experience system, Curo Group marked PTSG very highly with no issues to report and full marks across the board. (This is something completed with every contractor that carries out work for Curo Group)."

Steven McDonald

Operations Manager, Curo Group

“I just wanted to take the time to drop you a line to let you know what a fantastic job you are doing on out BP site down at Sunbury. Your engineers have shown real commitment to CBRE and the BP client, providing very good and useful solutions for works at BP. Your team has total respect down here from all CBRE & BP staff and we all enjoy working with you. I hope that we all can continue to work together into the future whatever that may be. You have a great team and structure with in your organisation which is something to be proud of.”

Darren Mills

Project Manager, CBRE

“All works have been carried out efficiently, the additional work has greatly increased the time period required but revised timescales have always been met. “The disruption to the College has been minimal…the on-site team has been excellent and the back-up from the office has always been available in the background. “I would always recommend Guardian (part of PTSG Electrical Services Ltd) – this is not a statement I make easily or regularly.”

Will Duckworth

Clerk of Works, Trinity College, Cambridge

“The TraQit system has really assisted in flagging and monitoring our multi-site activities, enabling trending and easy identification of areas to focus on to ensure progress is sustained. “Based on our current experience of the PTSG team and business I am able to recommend their services and would be willing to discuss our experiences with any interested parties.”

Steve Parr

UK Engineering Director, Smurfit Kappa Corrugated UK