Access & Safety: Comprehensive fall arrest services and solutions to maximise safety for building users.
Electrical Services: The UK’s leading supplier of lightning protection and electrical compliance.
Building Access Specialists: Experts in all access methods, we clean, repair and maintain every kind of building.
Fire Solutions: Our fire and security solutions keep people, property and places safe in all sectors.
Water Treatment: Water treatment and testing solutions delivering safety and reliability.
Premier Technical Services Group Ltd (PTSG) is the UK’s leading provider of specialist services to the construction and facilities management sectors.
A short history - an incredible story
PTSG was founded in 2007 to fulfil an industry need for a single provider of multiple specialist services to the construction and FM sectors.
Since then, we have become the leading supplier of fall arrest equipment services, electrical testing, specialist building access, fire solutions and water treatment.
We have experienced year-on-year growth across all five divisions: Access & Safety, Electrical Services, Building Access Specialists, Fire Solutions and Water Treatment. This has been achieved through a combination of organic growth and the strategic acquisition of businesses that add greater scope and value to our services.
Headquartered in Castleford, West Yorkshire, the Group now employs over 1,700 people across 41 UK sites. This enables our experts to be mobilised to any site, whatever the location. As a result, we service more than 200,000 buildings for over 20,000 customers in a wide range of industry sectors.
Vision and values
Our vision is to become the standard against which other similar companies are measured. We exist to serve our customers by delivering consistently excellent products and services into specialist markets – that can be safely relied upon at all times.
PTSG delivers a consistently strong service to customers on every occasion. Professionalism and delivery are the key drivers which means customer retention remains high while new relationships are formed almost daily.
We aim to deliver
- Highly experienced
- Competitive prices
- Free consultation
- Customer support
Our services
PTSG operates five discrete but complementary divisions. They enable us to meet the complete requirements of clients in the FM and construction sectors, whether that is a single specialist service or a combination of services.
Through our bundled service provision, we offer a genuine multi-disciplinary capability to our customers. This often provides them with a complete specialist services solution for their workplace.
PTSG Access & Safety Ltd
Our testing, inspection and maintenance solutions comply with industry standards, ensuring safety when working at height on all types of buildings. We also design and install fall arrest equipment for clients in all industry sectors, in both the public and private sectors.
PTSG Electrical Services Ltd
PTSG Electrical Services Ltd. brings together a diverse range of skills from across the UK. We lead the UK market in the design, installation and testing of lightning and surge protection and earthing systems. We also deliver market-leading electrical compliance services.
PTSG Building Access Specialists Ltd
Services include: high-level cleaning, high-level installations, high-level reparation, steeplejack services and interior cleaning. Our engineers are based throughout the UK, from the south of England to Edinburgh, enabling them to be mobilised to any job, anywhere.
PTSG Fire Solutions Ltd
Fire safety should be the foundation upon which all buildings are designed and constructed. Our services ensure that buildings and users remain safe, secure and compliant at all times through the design, installation, test and maintenance of specialist systems and equipment.
PTSG Water Treatment Ltd
We offer a comprehensive range of solutions in industrial water treatment and water hygiene, combining the specialist skills of our engineers with the very latest cutting-edge tools to deliver high performance, safety and reliability.
Group Services
PTSG unites the company’s constituent businesses and five divisions under one clear identity. The group company provides a central information and strategic management function for the individual businesses.
Case study: Restoring a world-famous attraction
Blackpool Tower is visited by around 650,000 people every year. In 2018, Blackpool Council announced an open tender for a critical package of repairs; PTSG was appointed as the main contractor after scoring highly in all areas.
In Phase I, PTSG’s steeplejack engineers performed vital structural repairs to the tower. This included replacing original steelwork with like-for-like material; and replacing a concrete floor 380 feet up the tower.
The challenges were considerable. All work had to be approved by the heritage committee prior to being undertaken. Parts of the tower had to be disassembled and removed, with new material hoisted up the tower – all within close proximity of the public on the promenade below.
PTSG injected extra manpower to ensure that the deadline for the project completion was not compromised. As a result, the Group was contracted for a second phase of work to provide ongoing maintenance for up to four years.
Customer Experience
MOUSE is our customer service mascot. It stands for:
Memorable
Outstanding
Unique
Service
Experience
This forms the backbone of everything we do.
MOUSE carries the message of exceptional customer service that we strive for in every single facet of our business. This approach has helped us achieve a contract renewal rate in excess of 88%. This is the greatest of all our successes as it speaks volumes for how our 20,000 customers are happy with what we do and want to work with us again and again.
Every employee is asked to reflect on what they deliver using the MOUSE initiative. Since its introduction, MOUSE has helped to highlight areas within the group where delivery and customer service could be improved.
As you can see from the pictures, MOUSE represents PTSG at prestigious industry awards such as the Institute of Workplace and Facilities Management (IWFM) Awards and the PFM Partnership Awards, where we have become a continuous presence.
MOUSE has also been to countless destinations, both in the UK and overseas, where our specialists deliver their services across our four business divisions.
Free consultation
Which service or services do you require at your building(s)?
Our specialists will be happy to get in touch with you via your preferred method of contact. Please click below for your free consultation.
News stories
PTSG in numbers
Headquartered in Castleford, West Yorkshire, the Group employs over 1,500 people across 40 UK sites, who service more than 200,000 buildings across the whole of the UK for over 20,000 customers in a wide range of industries.
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Mentions and testimonials
“The group was again very happy with the performance of office staff and field engineers, as well as the help provided to rectify outstanding invoices from previous visits.
As part of their key performance indicators and service experience system, Curo Group marked PTSG very highly with no issues to report and full marks across the board. (This is something completed with every contractor that carries out work for Curo Group)."
Steven McDonald
Operations Manager, Curo Group
“I just wanted to take the time to drop you a line to let you know what a fantastic job you are doing on out BP site down at Sunbury. Your engineers have shown real commitment to CBRE and the BP client, providing very good and useful solutions for works at BP. Your team has total respect down here from all CBRE & BP staff and we all enjoy working with you. I hope that we all can continue to work together into the future whatever that may be. You have a great team and structure with in your organisation which is something to be proud of.”
Darren Mills
Project Manager, CBRE
“All works have been carried out efficiently, the additional work has greatly increased the time period required but revised timescales have always been met.
“The disruption to the College has been minimal…the on-site team has been excellent and the back-up from the office has always been available in the background.
“I would always recommend Guardian (part of PTSG Electrical Services Ltd) – this is not a statement I make easily or regularly.”
Will Duckworth
Clerk of Works, Trinity College, Cambridge
“The TraQit system has really assisted in flagging and monitoring our multi-site activities, enabling trending and easy identification of areas to focus on to ensure progress is sustained.
“Based on our current experience of the PTSG team and business I am able to recommend their services and would be willing to discuss our experiences with any interested parties.”
Steve Parr
UK Engineering Director, Smurfit Kappa Corrugated UK
Case Studies
June 2021
CBRE
May 2021
CBRE
April 2021
BBC Broadcasting House
March 2021
Steeplejack specialists
February 2021
Glazing replacement
January 2021
Severnside Energy Recovery Centre (SERC)
Call us
+44 (0) 1977 668771
Headquarters
11-14 Flemming Court, Whistler Drive, Glasshoughton, Castleford, WF10 5HW
Business hours
Available 24/7,
365 days a year
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Access & Safety
Electrical Services
Building Access Specialists
Fire Solutions
Water Treatment
