Premier Technical Services Group Ltd (PTSG) has appointed Sarah Wood to its Senior Leadership Team (SLT), recognising her outstanding leadership and the strategic importance of Customer Success to the Group’s continued growth.
Sarah joined PTSG in 2010 as a Renewal Administrator and has played a pivotal role in transforming the Renewals function into a cornerstone of the Group’s commercial success.
Today, as Director of Customer Success, she leads the teams responsible for renewals, key accounts, customer sales and service delivery, helping customers benefit from the full breadth of PTSG’s specialist services.
Greg Ward, CEO of PTSG, said: “Sarah’s appointment reflects the outstanding contribution she has made over many years and the importance of Customer Success to our business. We firmly believe the best leaders are often those we develop ourselves, which is why we continue to invest heavily in training, development and facilities such as our Centre of Excellence. By creating opportunities for talented people to grow within PTSG, we strengthen our leadership, preserve our culture and deliver even greater value for our customers.”
Sarah Wood said: “I’m delighted and incredibly grateful for the opportunity. Having been part of PTSG for more than 15 years, it’s been a privilege to grow alongside the business. This promotion is a reflection of the brilliant team I work with every day, and I’m looking forward to continuing to build even stronger relationships with our customers.”
PTSG has also announced the promotion of Stacey Thompson to Customer Sales Manager. Having joined the business in 2017, Stacey has become an integral part of the Customer Success team and will play an important role in supporting customers and driving future commercial opportunities.
The appointments reinforce PTSG’s long-standing belief that investing in people creates stronger leaders, stronger teams and a stronger business, with many of the Group’s senior leaders having built their careers from within.
