Hello and welcome to the tenth edition of Inside PTSG. Each month we highlight new initiatives and innovative developments at Premier Technical Services Group PLC (PTSG) – as well as offering insights on what we do to enhance your business performance.

We’ve had very strong year so far, and this month we’ve been happy to report wins of a number of national frameworks within the Group, with our engineers being dispatched to hundreds of locations across the country every day.

This month, I focus on one of PTSG’s core strengths – our commitment to customer service, which is something we know is incredibly important to the people we serve.

We recently announced PTSG’s shortlisting in five categories in the PFM awards, taking us to a total of 10 finalist awards in the last two years alone. We are also finalists at this year’s BIFM Awards for impact on customer service and impact on brand. It seems that our hard work is paying off, but we are not complacent and we will remain focused on doing the right things. Independent recognition for our work is important to us and is often purported to be a result of our determination to understand the wants, needs and expectations of our customers and delivering a service that either meets or exceeds them.

Our customer service mascot, MOUSE (Memorable, Outstanding, Unique, Service Experience), ensures that we are always focused on delivering the best possible experience, and you’ll see our furry mascot appearing in much of our published material and at the awards ceremonies in October and November.

We remain committed to delivering great work in a safe manner and doing so consistently well. If there is anything we can do to help you, or anything you’d like to hear about in Inside PTSG, please do get in touch. In the meantime, I hope you enjoy this latest edition.

Paul Teasdale,
CEO, Premier Technical Group Services PLC