Customer Feedback Form Acescott Specialist Services

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During your most recent assignment, how did you contact us?
In personBy telephoneVia internetThrough a recommendationOther*

I found suitable information to help me with my enquiry
Strongly disagreeDisagreeNo opinionAgreeStrongly Agree

How quickly did you get through to the right person?
ImmediatelyWithin 5 minutes5-10 minutes10-20 minutesMore than 20 minutes

Do you think we...(Select all that apply)
Quickly identified the problemHandled your enquiry professionallyHelp you to understand the cause and how to solve the problemWere knowledgeable and competent about the subject

How quickly was the problem resolved?
ImmediatelyWithin a dayBetween 1 and 3 daysBetween 3 and 7 daysMore than a weekThe problem still exists

How would you rate our operatives?
Very poorPoorDid what you expected and nothing moreGoodVery GoodExcellent

How would you rate the quality of our work?
Very poorPoorDid what you expected and nothing moreGoodVery GoodExcellent

Overall, how satisfied are you with the customer service experience that you received from PTSG?
Very dissatisfiedSomewhat dissatisfiedNeutralSomewhat satisfiedVery satisfied

Do you have any feedback on what we could do differently to serve you better in the future?

Name (required)

Email

Date

Please tick the boxes below to tell us how you would prefer to hear from us:
Yes I would like to receive communications by emailYes I would like to receive communications by telephone

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