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    During your most recent assignment, how did you contact us?
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    I found suitable information to help me with my enquiry
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    How quickly did you get through to the right person?
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    Do you think we…(Select all that apply)
    Quickly identified the problemHandled your enquiry professionallyHelp you to understand the cause and how to solve the problemWere knowledgeable and competent about the subject

    How quickly was the problem resolved?
    ImmediatelyWithin a dayBetween 1 and 3 daysBetween 3 and 7 daysMore than a weekThe problem still exists

    How would you rate our operatives?
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    How would you rate the quality of our work?
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    Overall, how satisfied are you with the customer service experience that you received from PTSG?
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