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Customer Experience

MOUSE is our customer service mascot. It stands for Memorable, Outstanding, Unique, Service, Experience – which forms the backbone everything we do.

MOUSE carries the message of exceptional customer service that we strive for in every single facet of our business. This approach has helped us achieve a contract renewal rate in excess of 88%. This is the greatest of all our successes as it speaks volumes for how our 20,000 customers are happy with what we do and want to work with us again and again.

Every employee is asked to reflect on what they deliver using the MOUSE initiative. Since its introduction, MOUSE has helped to highlight areas within the group where delivery and customer service could be improved.

As you can see from the pictures, MOUSE represents PTSG at prestigious industry awards such as the Institute of Workplace and Facilities Management (IWFM) Awards and the PFM Partnership Awards, where we have become a continuous presence.

MOUSE has also been to countless destinations, both in the UK and overseas, where our specialists deliver their services across our four business divisions.

Our Divisions

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