Squeaktime – Issue thirty-one

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Michael Heydon, our new operations director at UK Dry Risers Ltd.

At work

I joined the Group as operations manager at UK Dry Risers Ltd in May 2018 with 13 years’ experience working in the fire protection industry. I am really enjoying the varied work the role brings.

My job revolves around operational planning for teams of labour-only subcontractors. I work closely with Operations Director Darren Brown, dealing daily with our clients’ operational needs and ensuring the PTSG budget is met.

At home

I am married with two children, Finlay aged 11 and Charlotte aged 8, and in my spare time I love to support them in their hobbies and see their impressive achievements. Finlay has just won GB U12 Junior Masters for Archery and also raised over £1000 for Help for Heroes by doing a 12-hour archery marathon which I am very proud of. Charlotte has recently taken up horse riding and is doing really well.

Squeaktime – Issue thirty

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to John Warren, Technical Director for PTSG Electrical Services’ company Test Strike UK Ltd to find out about his role and life outside of work.

At work

Test Strike provides lightning protection testing, certification repair and upgrade or improvements to existing systems along with advising on new installations and surge protection requirements relating to lightning protection systems. We also offer an Early Streamer Emission (ESE) system that Test Strike has been developing and promoting for several years within the industry with the support of PTSG and Aplicaciones Tecnológicas from Spain.

The most important part of the job for me is to maintain a high standard of customer satisfaction and support to all. I enjoy being able to plan a job that involves various difficulties and a challenge in completing work that has previously been passed over as being too difficult.

In terms of the skills required to be able to do the job, it’s about maintaining an overview of the business at all times with an awareness and understanding of all scheduled works and clients. Being methodical and disciplined each day helps.

I frequently ask myself how I got involved in this line of work! Since PTSG’s acquisition, the job has moved at a much faster pace, with a larger reporting remit that allows full transparency. That has taken time to get used to but makes perfect sense once it all comes together. Change is good.

At home

I have an amazing wife who is very supportive, and great friends both home and abroad who visit regularly. We spend a lot of our time together and this is how I enjoy my time away from work. I have an interest in building design and structures, both industrial and commercial. A big like for me is black and white photography of some of the structures that I visit. My favourite city is London and I regularly visit the capital to achieve all of the above.

Squeaktime – Issue twentynine

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Mark Perfect, Managing Director at Pendrich Height Services Ltd (now part of PTSG Access & Safety).

 

At work

We are one of the leading high-level maintenance companies in the UK and work all over Europe. Our clients range from major organisations such as power stations, refineries, steel works, councils, local authorities, schools and hospitals and a lot of our work is focused on industrial chimney stacks and cooling towers. We work for a host of major companies from British Steel to Texaco, and at all power stations throughout the UK. We work on any high-level buildings with difficult access. It is with pride that with over 30 years in the industry we have never come up against a problem that we haven’t been able to resolve when working at height.

The most important part of the job is conducting all work safely. We are in a dangerous environment and our safety systems need to be 110 per cent at all times. Our operatives need to be level-headed and fully trained and qualified to carry out all aspects of the work carried out, including multi-task projects which can consist of rebuilding brick chimney stacks, overplating steel chimney stacks, and dismantling and demolishing all high-level structures. All individuals involved with each project are multi-skilled individuals with vast experience of all types of working at height.

The most satisfying part of the job is taking individual tasks and projects from fruition and seeing them through to completion, from generating an initial inquiry and taking it through to completing the work for the client satisfactorily and within time scale.

Becoming a steeplejack or open access engineer is best tackled in the years immediately after leaving school. I started working as a steeplejack when I was 15 and, in all honesty, never knew anything other than climbing high structures and carrying out repairs.

Pendrich was a local company and I needed a job. I went and knocked on the door of the office and met up with the owner at the time and had a 30-minute chat. By the time I had walked back to my house they called me to inform me that I was to start the next day. I subsequently went on to buy the company.

PTSG’s template systems showed great examples of how to run a business and ultimately, when PTSG acquired the business, allowed me to remain connected to Pendrich and maximise the profits of a small to medium sized business within industry standards. We were highly established in the steeplejack industry but now have the strength and integrity to tackle any type of job within the high-level maintenance business.

At home

From the age of five I competed as a Judo international, competing for Scotland and Britain at various levels. My achievements have been multiple Scottish champion and British trials winner, along with British finals as well as winning Irish Open, Welsh Open and finishing fifth in the Junior European Championships. At the age of 40 I’m now retired but still train on a regular basis at Edinburgh Judo Club which is run by Billy Cusack who is the current British national coach and a good friend of mine.

Squeaktime – Issue twentyeight

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to Kevin Walton, Managing Director at Integral Cradles (now part of PTSG Access & Safety), to get an insight into his life inside and outside of work.

At work

I began my career working overseas in Hong Kong and then for Canary Wharf Group building high rise towers. I’ve previously worked on some of London’s most iconic buildings such as the The Gherkin, ‘The Cheesegrater’ Leadenhall Tower, One Hyde Park, Heathrow T2A and The HSBC Tower.

Through my exposure to the industry and large-scale high-profile projects, I realised there was a gap in the market for UK access supply companies, so I started my own business in 2004 which was acquired by PTSG in 2015. We are now the UK market leader in turnover and technical capacity.

Integral Cradles design, manufacture and install permanent façade access equipment for new build and refurbishment projects. My team of highly professional, creative and talented engineers and designers deliver bespoke access solutions on some of the most technically challenging and iconic projects in the UK. The most important part of my job is ensuring the coordination of the team, our Madrid factory and key supply chain so that we exceed the expectations of our clients.

What I really love about the job that I do is creating a team mentality and being part of the team as we succeed together. The challenges that we face are working out the best route to complete a task and then staying focussed to achieve this goal.

Since Integral Cradles was acquired by PTSG we have been able to provide the group with genuine national coverage. What we do hasn’t changed significantly – we’re a proven market leading specialist – although there is more time spent liaising with the other Group functions.

At home

I have a young family, with children age four and six, and am very family orientated, so that is where most of my free time is spent. We live near the south coast, so a game of golf, or on the beach in the sun with my two children, wife and friends for a beer and BBQ (with my phone off!) is the ideal day.

Squeaktime – Issue twentyseven

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to Craig Finney, Test and Inspection Divisional Director, to find out a bit about his role and life outside of work.

At work

I have worked in the industry since 2000 and started off as an engineer, progressing through to Supervisor, then Operations Manager. I was appointed as a Divisional Director of PTSG’s Lightning Protection Test and Inspection Division in 2015.

My role involves overseeing all aspects of the division, from Operational Delivery to our clients, sales and ensuring the team are all aware of their individual and collective targets.

I enjoy working in this very busy and challenging division with such a wide variety of clients and working with a great team of staff to help service our customers’ needs. Following the acquisition and recent integration of BEST Services Ltd into the Test and Inspection Division it has been challenging to align both companies to ensure best practice is adopted across the division. With the support of some excellent staff I am sure the division will grow from strength to strength as the market leader in this sector of the Lightning Protection industry.

At home

Away from work I am a keen football supporter and follow the ‘Mighty Potters’ (Stoke City FC), I also enjoy playing 5-aside football regularly and socialising with friends and family. I love to travel and there are still many places I would like to visit around the world, with my favourite destination being Las Vegas!

 

 

 

 

Squeaktime – Issue twentysix

Steve Griffiths, Managing Director, UK Sprinklers Ltd. (now part of PTSG Fire Solutions)

At work

I established the UK Sprinklers business almost six years ago. The most important part of my job is working with and delighting our customers by delivering value-adding, compliant and safe solutions.

Our job is to help our customers to keep their customers safe from harm. It is essential to have a good and experienced knowledge of the standards that we work to and how to deliver the work safely and well – all of which has to be underpinned by strong design capabilities.

My favourite part of the job is dealing with the people we serve and new customers – being able to offer advice and coming up with the all-important ideas that are compliant, safe and practical for them to implement. You definitely have to be a people person to do this job. I really enjoy the work we do and, importantly, the difference we make.

Since PTSG acquired the business, there have been wide-ranging changes that have improved the way we do things and the services we offer – not least the fact the we are now part of a group that delivers some fantastic complementary nice specialist services. This has allowed us to implement many of the expansive plans that we wanted to put in place previously but couldn’t do because of our size and scale. The strength of PTSG linked to our experience and capabilities in the Fire Solutions arena is certainly a win-win for everyone concerned – not least our growing customer base.

At home

Spare time? What’s that? I am a family man, so I like to spend my free time with my family. I also do DIY because that helps me to focus outside of work.

Squeaktime – Issue twentyfive

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to John Berry, 48, Sales Director at PTSG’s Building Access Specialists, Acescott Specialist Services Ltd, who tells us what makes him tick.

At work

I joined PTSG six months ago as Sales Director of our Business Access Specialist, As a business we focus on three key streams of work. High level cleaning, remedial repairs and specialist internal cleaning of new high end residential developments.

The HLC stream is our largest side of the business, we have regular contracted cleans some of which we have been undertaken for many years and then we receive requests to complete one off specialist cleans. My previous experience has come from the Remedial and Commercial sector and I believe this side of the business is the biggest opportunity as we look to expand and complete more pointing, mastic work, glazing replacement and roofing work to recertification of abseil points.

I enjoy my role because every day is different and represents and a new challenge, whether that is how to access a specific building to complete works, deploying an emergency team to fix lights for a VIP trip or deploying a large team to get a building cleaned by a certain deadline.

At home

I am a rugby player and under-16s coach with Ongar rugby club. I also compete in off-road driving events and have been doing so for 10 years. I enjoy the adrenaline rush.

Squeaktime – Issue twentyfour

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to Danny Hardman, from UK Dry Risers Maintenance Ltd, to find out a little about his working and personal life.

At Work

I’m responsible for the running of PTSG’s UK Dry Risers Maintenance business, and I am helped by our incredible team who all work extremely hard to help the business succeed in our competitive industry.

A major part of my role involves quoting for new work and helping clients with technical issues. We test, service and repair dry and wet riser systems, fire hydrants and sprinkler systems nationwide. Our teams have worked on some prestigious and exciting sites such as Wembley Stadium and Liverpool Football Club, and recently worked overseas at the Isle of Man. We enjoy great relationships with many loyal clients who have been with us since we set up the company, I put this down to the fact that all of the team deliver the best service we can, and thrive to be the best in the industry.

It is an exciting time to be part of the business now that we have joined the PTSG family, and we look forward to some great opportunities for growth and development of our service offering as part of the group’s Fire Solutions division.

At Home

I live in Woodley, Greater Manchester, with my wife Claire. We have three children; two girls aged 16 and 11 as well as a three-year old-boy who keeps us all active. Like all families we love our holidays, we are all snowboarders including little Brogan. After a stressful day at work I personally love to unwind with a couple of beers sitting in the hot tub, there’s nothing better on a clear winter’s night!

Squeaktime – Issue twentytwo

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to Matthew Bumpus, our new Group SHE Advisor, to find out more about one of our newest team members.

At work

I am PTSG’s Group SHE advisor for the southern region and am responsible for implementing the company’s health and safety strategy, carrying out site audits and ensuring all employees understand their health and safety responsibilities.

I am really looking forward to sinking my teeth into a new industry where there is much to learn, and it will be a real challenge to work across PTSG’s four divisions, ensuring that safety remains the number one priority in everything the business does.

I have always had an interest in health and safety and to work in a high-risk industry is a challenge I’ve wanted to take on for some time, so I can’t wait to get started.

At home

I am quite a big sports and fan and enjoy watching rugby union, I also play regularly for an amateur team. I also like socialising and spending time with my wife and friends.

Squeaktime – Issue twentyone

This month we speak to Pauline Sharkey, our receptionist and administrator, and the friendly voice of the PTSG family, to learn more about her role and life outside of her job.

At work:

As PTSG’s receptionist, I deal with all incoming phone calls and queries from visitors. I’m also responsible for outgoing letters and parcels, ordering office stationary and equipment and manging the business’s holiday rotas, filing and keeping records up to date.

There’s rarely a day in my job that isn’t busy, but I enjoy having plenty to do to keep me occupied. I’m on the phone for large parts of the day so fortunately I’m very sociable, and like speaking to different people.

Before I worked for PTSG I lived in Ireland for 13 years in County Donegal. It was a much quieter lifestyle and I had a few different jobs before I relocated to the UK with my family.

At home:

I enjoy walking in the countryside and going to the cinema. I also like to spend time with family and friends as much as possible.