Squeaktime – Issue thirty-eight

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Jennifer Weller, our Operations Manager for PTSG Electrical Services.

At work

I joined PTSG in 2013 (when Thor Lightning had recently become part of the PTSG group) as an Operations Assistant. I progressed to the position of Labour Controller in 2014, Assistant Operations Assistant in 2016 and Operations Manager in November 2017 – my current role.

Based in both the Manchester and Stoke Offices, I currently manage five labour controllers, a maintenance manager and over 60 engineers all located nationwide. Whilst I am based primarily at the Stoke Office, I regularly travel to the Manchester office. My main role is to oversee the day to day running of the operations department.

My focus is to make sure that all members of my team are motivated and equipped to be the best they can whilst ensuring that we complete all jobs on time and provide the very highest level of service to all our clients.

Whilst each day can be very challenging as no two days are the same, I find that this is one of the things I love best about my job. I also like the variety and responsibility that my job entails and I find that every day is a school day as I am constantly learning new things.

This year, I was proud to be shortlisted for the PFM Young Leader of the Year and to be a finalist in the Pattenmakers Young Manager of the Year Award.

At home

Outside of work I enjoy socialising with my family and friends and going to the gym. I also have a passion for holidays and love travelling, I try and get as many holidays abroad in each year as I love going to new places and experiencing different cultures. Thailand is so far the best country I have travelled to.

Squeaktime – Issue thirty-seven

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Paul Campbell, our Group Assessor.

At work

I was previously General Manager of Pendrich Height Services in Edinburgh, which was acquired by PTSG in June 2015. I was delighted when the board of PTSG agreed that my skills and experience would be best employed in the role of Group Assessor.

I am re sponsible for the induction, portfolios and submission for verification of engineers’ vocational qualifications in lightning protection, steeplejacks, fall arrest installation and building maintenance units. My work takes me to PTSG’s sites all over the UK.

The opportunity to deliver a presentation at The Shard in London, for the BIFM Awards 2018, was surreal and to win the prize for Innovation in Professional Development was fantastic. The award is for the candidates of PTSG whom I have to thank for their involvement in the VQs and training.

At home

I am a keen footballer and when I finished playing, I refereed amateur football for 22 years covering the whole of Scotland. Eventually work and travel made it impossible to keep this going, so I now watch the beautiful game when I can and go to Glasgow to see Celtic play in the SPL (because we don’t last too long in Europe!).

Other than that, I am very much a family person, looking after them, getting involved in their interests and forever funding them as well.

Squeaktime – Issue thirty-six

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Hasnain Naveed, Regional Business Development Manager for PTSG’s dedicated steeplejack company, Pendrich.

At work

I manage a myriad of key accounts on behalf of Pendrich Height Services Ltd, mainly FMs. Daily activities include: contact with clients, nurturing relationships, weekly and monthly meetings with business associates in various organizations, assisting with contracts, liaising with commercial managers and working closely with all office colleagues.

My role really focuses on expanding the business into a range of sectors and developing long-term relations with customers by providing an excellent service.

At home

In my free time I study and learn religious material that assists me in my day-to-day interactions and also helps me to keep composed at all times providing mental and spiritual firmness.

A lot of my time outside work is spent with my two little ones, but I also deliver a lecture every fortnight to a group of people, mainly the youth, on presence and development of the mind.

Squeaktime – Issue thirty-five

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Shaun Caddick, our Sales Director for Group sales.

At work

As the Sales Director for Group sales my focus is on introducing multidisciplinary service packages to our major accounts, seeing where we can offer more to our customers both in terms of volume and service type.

I work with some of PTSG’s biggest existing clients, including ISS, Intech Environmental, CBRE and Spie, so I’m always out and about meeting directors and discussing ways for our companies to work together.

At home

I have four young children so most of my free time is spent running around after them! They love football and horses, so we’re often travelling to horse shows and football matches.

When I get a bit of time to myself I really enjoy playing golf. I’m the junior organiser at my local club which sees me teaching some of the young golfers about club etiquette and helping to integrate them into the club.

Squeaktime – Issue thirty-four

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Aaron Miller, Sprinkler Design Engineer at our newest acquisition, M&P Fire Protection Ltd.

At work

My role covers several bases at M&P Fire Protection, from design to site visits and working with clients.

In the office I design various sprinkler systems using CAD, but also go out to sites regularly to carry out surveys or inspect older systems. I’m also a point of contact for our clients and oversee many of our projects to ensure everything goes smoothly and that all systems are installed to the British Standards.

At home

I like to mix up what I do in my spare time, so no two weekends are ever the same! I do really enjoy playing golf, so whenever I get the chance I like to meet with friends and get a few rounds in.

Squeaktime – Issue thirty-three

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Keeley Wilman, our new Payroll & Transactional Finance Manager.

At work

I am based at PTSG’s head office, working with our Finance Director Mark Watford. I am responsible for ensuring the accurate and timely processing of payroll and fleet.

I have over 25 years’ experience in payroll in a number of different industries. I have had success in the past with refining systems to create greater efficiencies for businesses and I am looking forward to working with the finance team to keep things running efficiently and effectively.

At home

I have three children, so I love to spend as much time as I can with them, but my second love is rugby. There’s nothing better than a day at the ‘Jungle’ supporting my local side, Castleford Tigers.

Squeaktime – Issue thirty-two

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Daniel George, Sales and Estimating Manager at UK Sprinklers Ltd.

At work

My role involves the sales, estimating and specification of residential and commercial sprinkler systems as well as wet risers with a view to helping grow the business in line with PTSG’s aspirations.

I work closely with our managing director, Steve Griffiths, as well as providing monthly sales updates to the senior sales teams and Group managing director, Roger Teasdale. On a day-to-day basis I also work closely across the business with business development managers and colleagues from other divisions and sectors.

At home

My favourite things to do in my spare time are a complete departure from my work life! I love going camping and am very interested in bushcraft, as well as Historical Medieval Battles, which is a sport that uses armour and weapons from the Middle Ages.

Squeaktime – Issue thirty-one

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Michael Heydon, our new operations director at UK Dry Risers Ltd.

At work

I joined the Group as operations manager at UK Dry Risers Ltd in May 2018 with 13 years’ experience working in the fire protection industry. I am really enjoying the varied work the role brings.

My job revolves around operational planning for teams of labour-only subcontractors. I work closely with Operations Director Darren Brown, dealing daily with our clients’ operational needs and ensuring the PTSG budget is met.

At home

I am married with two children, Finlay aged 11 and Charlotte aged 8, and in my spare time I love to support them in their hobbies and see their impressive achievements. Finlay has just won GB U12 Junior Masters for Archery and also raised over £1000 for Help for Heroes by doing a 12-hour archery marathon which I am very proud of. Charlotte has recently taken up horse riding and is doing really well.

Squeaktime – Issue thirty

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we speak to John Warren, Technical Director for PTSG Electrical Services’ company Test Strike UK Ltd to find out about his role and life outside of work.

At work

Test Strike provides lightning protection testing, certification repair and upgrade or improvements to existing systems along with advising on new installations and surge protection requirements relating to lightning protection systems. We also offer an Early Streamer Emission (ESE) system that Test Strike has been developing and promoting for several years within the industry with the support of PTSG and Aplicaciones Tecnológicas from Spain.

The most important part of the job for me is to maintain a high standard of customer satisfaction and support to all. I enjoy being able to plan a job that involves various difficulties and a challenge in completing work that has previously been passed over as being too difficult.

In terms of the skills required to be able to do the job, it’s about maintaining an overview of the business at all times with an awareness and understanding of all scheduled works and clients. Being methodical and disciplined each day helps.

I frequently ask myself how I got involved in this line of work! Since PTSG’s acquisition, the job has moved at a much faster pace, with a larger reporting remit that allows full transparency. That has taken time to get used to but makes perfect sense once it all comes together. Change is good.

At home

I have an amazing wife who is very supportive, and great friends both home and abroad who visit regularly. We spend a lot of our time together and this is how I enjoy my time away from work. I have an interest in building design and structures, both industrial and commercial. A big like for me is black and white photography of some of the structures that I visit. My favourite city is London and I regularly visit the capital to achieve all of the above.

Squeaktime – Issue twentynine

In 2014, we launched MOUSE (Memorable, Outstanding, Unique, Service Experience), a unique customer service-driven initiative. Each month, MOUSE speaks to someone in our team about their life inside and outside of work.

This month we catch up with Mark Perfect, Managing Director at Pendrich Height Services Ltd (now part of PTSG Access & Safety).

 

At work

We are one of the leading high-level maintenance companies in the UK and work all over Europe. Our clients range from major organisations such as power stations, refineries, steel works, councils, local authorities, schools and hospitals and a lot of our work is focused on industrial chimney stacks and cooling towers. We work for a host of major companies from British Steel to Texaco, and at all power stations throughout the UK. We work on any high-level buildings with difficult access. It is with pride that with over 30 years in the industry we have never come up against a problem that we haven’t been able to resolve when working at height.

The most important part of the job is conducting all work safely. We are in a dangerous environment and our safety systems need to be 110 per cent at all times. Our operatives need to be level-headed and fully trained and qualified to carry out all aspects of the work carried out, including multi-task projects which can consist of rebuilding brick chimney stacks, overplating steel chimney stacks, and dismantling and demolishing all high-level structures. All individuals involved with each project are multi-skilled individuals with vast experience of all types of working at height.

The most satisfying part of the job is taking individual tasks and projects from fruition and seeing them through to completion, from generating an initial inquiry and taking it through to completing the work for the client satisfactorily and within time scale.

Becoming a steeplejack or open access engineer is best tackled in the years immediately after leaving school. I started working as a steeplejack when I was 15 and, in all honesty, never knew anything other than climbing high structures and carrying out repairs.

Pendrich was a local company and I needed a job. I went and knocked on the door of the office and met up with the owner at the time and had a 30-minute chat. By the time I had walked back to my house they called me to inform me that I was to start the next day. I subsequently went on to buy the company.

PTSG’s template systems showed great examples of how to run a business and ultimately, when PTSG acquired the business, allowed me to remain connected to Pendrich and maximise the profits of a small to medium sized business within industry standards. We were highly established in the steeplejack industry but now have the strength and integrity to tackle any type of job within the high-level maintenance business.

At home

From the age of five I competed as a Judo international, competing for Scotland and Britain at various levels. My achievements have been multiple Scottish champion and British trials winner, along with British finals as well as winning Irish Open, Welsh Open and finishing fifth in the Junior European Championships. At the age of 40 I’m now retired but still train on a regular basis at Edinburgh Judo Club which is run by Billy Cusack who is the current British national coach and a good friend of mine.