Premier Technical Services Group PLC (PTSG) is celebrating its 10th anniversary today [28 February 2017], marking a decade of successive growth and expansion which has led to the company’s position as one of Europe’s leading specialist service providers.
PTSG was founded by John Foley, Paul Teasdale and Bob Morton in 2007, with the objective of becoming the UK’s leading provider of specialist services through a combination of organic growth and acquiring businesses in niche markets.
Over the last ten years, the business has grown rapidly to become the leading supplier of façade access and fall arrest equipment services, electrical testing, high-level cleaning and training solutions for over 15,000 customers. The company cares for more than 150,000 assets worldwide, and boasts a 450-strong team operating from 16 UK-wide locations to deliver a complete solution for its clients.
Whilst the business has expanded through acquisition, subsequent organic growth has accounted for approximately half of the increase in total revenues since 2007. The Group has seen year-on-year growth across all its divisions and in February 2015 the company was listed on the London Stock Exchange, becoming the first Yorkshire-based business to make an initial public offering that year.
The strongly acquisitive nature of the business means that PTSG has been able to expand its service offering into complementary markets and broaden its geographic reach, so that it has a truly nationwide coverage. Since conception it has acquired no fewer than 21 businesses, beginning with the access company National Cradle Maintenance Limited in 2007, before branching out to companies providing lightning protection, steeplejack services and high level cleaning throughout the past decade.
Most recently, PTSG acquired UK Dry Risers Ltd. and UK Dry Risers Maintenance Ltd, signalling a further broadening of the company’s service provision into another specialist market, carrying out dry and wet riser installations and maintenance for high-rise buildings, commercial centres and stadiums across the country.
The broad range of services the company delivers across its four divisions has become its unique selling point, with its ability to offer bundled services streamlining its provision of specialist works and giving customers cost-effective solutions that maintain an outstanding level of quality by utilising one dedicated contractor.
CEO Paul Teasdale believes PTSG’s approach to providing the best possible customer service is the number one factor in the business’s ongoing success: “Customer service has been PTSG’s main priority since its formation. We exist to serve our customers by delivering consistently excellent services into specialist markets, and always look to measure our success through our customers’ perspective rather than our own.”
The introduction of an initiative called MOUSE (Memorable, Outstanding, Unique, Service, Experience) keeps the company’s focus on its customers at all times. MOUSE is the backbone of the company, and has since become a corporate mascot for all internal and external communications, serving as a symbol of how PTSG has secured such an enviable position in the facilities management industry.
This strong market position can also be traced back to the sustainability of the company’s financial strength. It has a contract renewal rate of 88 per cent, the UK’s largest repair and maintenance contract base in Access & Safety and an efficient business model in all sectors, which has contributed to the winning of a number of industry awards, including CEO Paul Teasdale being named IOD’s Director of the Year and Yorkshire Post’s Entrepreneur of the Year in 2016. PTSG has also won a hatful of FM industry awards with organisations ranging from M&S, Unite Students, SES Engineering Services and Tubelines (TFL).
The Group’s growing reputation for being able to deliver a vast range of niche services has seen its portfolio of clients swell, and it currently carries out work for a diverse range of companies and organisations, including the Royal Air Force, Carillion, Mitie, Bilfinger, the Co-operative Group, IKEA and many, many more.
Paul Teasdale added: ““PTSG was created to fill a gap in the market for demand for a specialist business offering niche services. Today we are the UK’s foremost provider of specialist services. Since 2007 we have prided ourselves on recruiting the brightest talents in the industry as well as investing heavily in training and development as we believe that being a great place to work makes us a great company to do business with.
“Looking to the future, as we continue to grow, we will continue to deliver based on our business philosophy of delivering well and delivering safely. This will be done by strengthening our teams where necessary, targeting planned investment in equipment and resources and maintaining a tight control on budgets.
“I am confident that with our current resource pool and our approach to business PTSG will remain at the forefront of the industry, and as facilities management continues to evolve, we will evolve with it.”