Customer service is one of PTSG’s main focuses and something we are constantly looking to invest in and improve.
Our MOUSE (Memorable, Outstanding, Unique, Service, Experience) initiative carries messages in PTSG People, the company’s quarterly internal newsletter, regarding best practice and developments within the group that could improve customer service.
MOUSE is the backbone of the company and has become a corporate mascot for all our internal and external communications, for which customer service is the top priority.
Every employee is asked to reflect on what they deliver using the MOUSE initiative. Since its introduction, MOUSE has helped to highlight areas within the group where delivery and customer service could be improved.