PTSG strengthens association with Save the Children

Premier Technical Services Group PLC (PTSG) has been contracted to deliver maintenance works for charity Save the Children.

To fulfil the contract, PTSG’s South Suspended Access division will complete a full winch overhaul on the access equipment at the charity’s head office in St Johns Lane, London.

Scott Hawtrey, divisional director at PTSG, said: “We are delighted to have been asked to deliver these works for Save the Children. The charity does fantastic works to improve the lives of children across the UK and abroad and we are very pleased to have extended our association with it.”

PTSG engineers will complete the winch overhaul by running out the wire suspension ropes from the winches and blocstops, removing the winches and blocstops from the cradle, returning the equipment to the manufacturers for a complete strip down and overhaul and then installing the system back into the cradle.

Save the Children is an international non-governmental organisation that promotes children’s rights, provides relief and helps support children in developing countries.

It was established in the UK in 1919 in order to improve the lives of children through better education, health care, and economic opportunities, as well as providing emergency aid in natural disasters, war and other conflicts.

In addition to the UK organisation, there are 30 other national Save the Children organisations who are members of Save the Children International, a global network of nonprofit organisations supporting local partners in over 120 countries around the world.

“Breathtaking” view greets PTSG engineers at Glasgow Cathedral

Working at height is not for everyone but when you are greeted with views like this, it suddenly seems not so bad.

This is the view at that greeted Premier Technical Services Group PLC (PTSG) engineers at Glasgow Cathedral.

PTSG’s Electrical Services division was contracted to carry out testing on the building lightning protection system as part of the Carillion Historic Scotland portfolio.

Craig Finney, operations manager at PTSG, said: “We knew this contract would include working on some of Scotland’s most iconic buildings and provide some brilliant experiences for our engineers but the works at Glasgow Cathedral, as you can see from the photograph, have been breathtaking.”

PTSG was contracted by Historic Scotland via Carilion to carry out annual inspections and testing of lightning protection systems at 37 properties across the country as well as any remedial works needed.

All of the 37 locations are listed buildings, ranging from churches and cathedrals to castles and monuments. A full list of the sites is below.

  • Balvenie Castle – Dufftown, Moray
  • Castle Huntly Huntly – Aberdeenshire
  • Corgarff Castle – Corgarff, Strathdon
  • Duff House – Banff, Banffshire
  • Kildrummy Castle – Kildrummy, Alford
  • Kinnaird Head Castle – Terrace, Fraserburgh
  • Tarves By Ellon – Aberdeenshire
  • Arbroath Abbey – Arbroath
  • Brechin Round Tower – Brechin
  • Broughty Barracks/Castle – Dundee, Angus
  • Restenneth Priory – Forfar
  • Argyll’s Lodging Castle – Wynd, Stirling
  • Castle Campbell – Dollar
  • Clackmannan Tower – High Street, Clackmannanshire
  • Doune Castle – Doune, Perthshire
  • Dunblane Cathedral – The Cross, Dunblane
  • Scotstarvit Tower – Ceres, Cupar, Fife
  • Stirling Castle – The Esplanade, Stirling
  • Elgin Cathedral – Bishops House, Elgin
  • Beauly Priory – Beauly, Inverness
  • Dallas Dhu Distillery – Mannchie Road, Forres
  • Fortrose Cathedral – Cathedral Square, Fortrose
  • Spynie Palace – Elgin, Moray
  • Suenos Stone – Findhorn Road, Forres
  • Urquhart Castle – Drumnadrochit
  • Dunfermline Abbey – Dunfermline
  • St Andrews Castle – St Andrews
  • St Andrews Cathedral – St Andrews
  • Dunkeld Cathedral – Cathedral Street, Dunkeld, Perthshire
  • Elcho Castle – Rhynd, Perth
  • Muthill Church & Tower – Station Road, The Wynd, Crieff, Perthshire
  • Stanley Mills – Mill Road, Stanley, Perthshire
  • The Round Tower – Main Street, Abernethy, Perth
  • Dundrennan Abbey – Dundrennan, Kirkcudbright
  • Glasgow Cathedral – Cathedral Square, Glasgow
  • Linlithgow Palace – Kirkgate, Linlithgow
  • Longmore House – Salisbury Place, Edinburgh

Historic Scotland is an agency within the Scottish Government and is directly responsible to Scottish Ministers for safeguarding the nation’s historic environment, and promoting its understanding and enjoyment.

PTSG secures cradle works at Wellcome Trust’s London headquarters

Premier Technical Services Group PLC (PTSG) is to deliver a series of maintenance works at the London offices of a global charitable foundation.

PTSG’s South Suspended Access division has been contracted by Optimum Group Services PLC to supply and fit a new cradle cover and install 100m of traverse rope at the Wellcome Trust’s headquarters at 215 Euston Road in the capital.

Scott Hawtrey, divisional director at PTSG, said: “A cradle cover is essential in protecting both the equipment and the personnel using it. We are delighted to be working with the Wellcome Trust and look forward to completing the works over the coming weeks.”

The Wellcome Trust dedicated to improving health by supporting bright minds in science, the humanities and social sciences, and public engagement.

PTSG is the largest provider of cradle maintenance services for permanently installed suspended access equipment in the UK.

Its highly-trained engineers provide maintenance, inspection, testing and repair services for all types of equipment including building maintenance units, gantry systems, cradle systems, monorail systems and lifting equipment.

‘If it can’t be done safely, we don’t do it’

Safe working adds value, security and reputability to a business and is far from a necessary expense.

Put simply, without a focus on health and safety, a business in any industry would likely fail.

PTSG’s commitment to health and safety has been underlined by a plethora of award wins and accreditations, including becoming a four times British Safety Council International safety award winner (2012 – 2015) and a three times RoSPA Gold Achievement award winner (2012- 2014).

The group’s constant investment in safety has allowed it to develop a rigorous process for preparing for such things as external audits, the results of are used for benchmarking purposes to measure its improvements.

A RoSPA and British Safety Council member, PTSG boasts a full-time Safety, Health, and Environment Manager. As a result of Terry Wilcock’s work, PTSG now holds 75 individual accreditations including network rail infrastructures and nine of them are from SSIP forum members
PTSG has been assessed and registered as conforming to the requirements ISO 14001, ISO 9001 and OHSAS 18001.

Mr. Wilcock said: “Working safely is the essence of PTSG and all that we do. As a business, we hold health and safety in the highest possible regard – if it can’t be done safely, we don’t do it.

“All of our employees are highly-trained specialists in operating safely across all of our disciplines. We implement rigorous and highly-monitored health and safety protocols that ensure we deliver high-quality services in the safest possible manner.

“Our focus on ensuring the safety of both our staff and our clients when carrying out works and the expertise, knowledge and experience of our teams allows us to deliver complex jobs while maintaining our high levels of safety.”

The Health and Safety Executive (HSE) is Britain’s national regulator for workplace health and safety.

It aims to reduce work-related death, injury and ill health. It does so through research, information and advice, promoting training; new or revised regulations and codes of practice, and working with local authority partners by inspection, investigation and enforcement.

PTSG is fully compliant with The Work at Height Regulations 2005 (WAHR).

The regulations apply to an employer or those in control of any work at height, for example facilities managers or building owners who may contract others to work at height.

As set out, they must make sure work is properly planned, supervised and carried out by competent people. This includes using the right type of equipment for working at height. Low-risk, relatively straightforward tasks will require less effort when it comes to planning.

Employees have general legal duties to take reasonable care of themselves and others who may be affected by their actions, and to co-operate with their employer to enable their health and safety duties and requirements to be complied with.

PTSG is a company that prides itself on safe delivery and it is its successful delivery of that vision time after time that has led it to cementing itself as the UK’s leading niche specialist services provider in its sector.

PTSG’s year-on-year on growth since foundation in 2007 and subsequent flotation on AIM has been largely down to a contract renewal rate circa 85 per cent, which further highlights its commitment to providing a memorable, safe service that leads to on-going working relationships.

An industry with a head for heights

Falls from height are one of the biggest causes of workplace fatalities and major injuries. Common causes are falls from ladders and through fragile roofs. The purpose of WAHR is to prevent death and injury from a fall from height.

Work at height means work in any place where a person could fall a distance liable to cause personal injury. For example you are working at height if you:

  • Are working on a ladder or a flat roof
  • Could fall through a fragile surface
  • Could fall into an opening in a floor or a hole in the ground

Before working at height you must work through these simple steps:

  • Avoid work at height where it is reasonably practicable to do so
  • Where work at height cannot be avoided, prevent falls using either an existing place of work that is already safe or the right type of equipment
  • Minimise the distance and consequences of a fall, by using the right type of equipment where the risk cannot be eliminated

The following are all requirements in law that you need to consider when planning and undertaking work at height.

  • Take account of weather conditions that could compromise worker safety
  • Check that the place (e.g. a roof) where work at height is to be undertaken is safe. Each place where people will work at height needs to be checked every time, before use
  • Stop materials or objects from falling or, if it is not reasonably practicable to prevent objects falling, take suitable and sufficient measures to make sure no one can be injured, e.g. use exclusion zones to keep people away or mesh on scaffold to stop materials such as bricks falling off
  • Store materials and objects safely so they won’t cause injury if they are disturbed or collapse
  • Plan for emergencies and rescue, e.g. agree a set procedure for evacuation. Think about foreseeable situations and make sure employees know the emergency procedures. Don’t just rely entirely on the emergency services for rescue in your plan

PTSG continues to set the standard for safe delivery of work at height. Its commitment to training and development to ensure safe delivery has allowed it to cement its position as the market leader in its field.

PTSG to work on landmark More London development

Premier Technical Services Group PLC (PTSG) is to deliver a series of maintenance works on a landmark London development.

PTSG’s South Suspended division has been contracted by Norlands to carry out works including supplying and fitting four single copper core wire ropes to access equipment at 1 More London, part of the 13-acre More London project.

As part of the works, the team has also been asked to attend the site to ensure the safe completion of an insurance inspection.

Scott Hawtrey, divisional director at PTSG, said: “More London is a landmark development in London and we are delighted to have secured a contract to complete works on it. It is another fantastic addition to our portfolio and we are looking forward to starting work on site.”

More London is a development on the south bank of the River Thames, immediately south-west of Tower Bridge in London.

It includes the iconic City Hall, a sunken amphitheatre called The Scoop, office blocks, shops, restaurants, cafes, and a pedestrianised area containing open-air sculptures and water features.

The development has planning consent for 3,000,000 square feet (280,000 m2) of mixed use space, of which up to two million square feet will be offices, accommodating up to 20,000 people.

The buildings were designed by Foster and Partners architects and some are still under construction. The buildings are known as 1 & 6 More London Place, and 2, 3, 4 and 7 More London Riverside.

PTSG awarded Mitsubishi Electric contract

Premier Technical Services Group PLC (PTSG) is to carry out essential maintenance works for global research and manufacturing specialist Mitsubishi Electric.

PTSG’s South Suspended Access division has been contracted to bring a service a safety harness attachment point in one of the cradles at Mitsubishi’s offices in Hatfield, Hertfordshire.

Scott Hawtrey, divisional director at PTSG, said: “Ensuring all access equipment is safe and ready for us is essential and we are delighted to have secured this contract to deliver these works at Mitsubishi Electric.”

Mitsubishi Electric is a global leader in the research, manufacturing and marketing of electrical and electronic equipment used in communications, consumer electronics, industrial technology, energy and transportation.

Its operations in the UK began more than 35 years ago and the company now operates primarily from its headquarters in Hertfordshire. Since then, the company has grown and expanded its network and service throughout Europe.

PTSG extends longstanding contract with Cambridge shopping centre

Premier Technical Services Group PLC (PTSG) has renewed one of its longest standing maintenance contracts.

PTSG’s South Suspended Access division secured a contract with Grafton Shopping Centre in Cambridge via Integral UK Ltd in 2007, the same year the group was founded.

Now, the division has extended its association with the retail facility into an eight year.

Scott Hawtrey, divisional director at PTSG, said: “Our contract with Grafton Shopping Centre was one of the division’s first when PTSG started trading in 2007 and we are delighted to have extended our association with for another year.

“Since we secured this contract, PTSG’s retail portfolio has continued to grow and we now carry out works on a number of high-profile shopping centres up and down the country, including the likes of County Mall Shopping Centre in Crawley, Saddlers Shopping Centre in Walsall and the Frenchgate Centre in Doncaster.”

Grafton Shopping Centre, which was built in the early 1980s, is one of the three main shopping centres in Cambridge and is currently undergoing a major refurbishment programme.

The main retail stores include BHS, Boots, Debenhams (the largest store in the centre) and Next. It also has a bus station, foodcourt, Vue cinema and two multi-storey car parks.

PTSG Chief Executive Paul Teasdale makes final cut in prestigious European awards

Premier Technical Services Group PLC (PTSG) Chief Executive Paul Teasdale has been named as a finalist in the prestigious European Contact Centre & Customer Service Awards 2015.

Paul has made it down to the final three in the Customer Service Business Leader category.

Panel judging starts on March 23 and will go on for two weeks with a gala dinner taking place on June 15.

“I am humbled and proud to have been named a finalist in the European Contact Centre & Customer Service Awards 2015,” Paul said.

“These awards are designed to reward the individuals and companies that have made a real impact to the contact and customer service industry over the previous 12 months and to be part of them is fantastic.

“Since founding PTSG in 2007, I have ensured that customer service has been at the forefront of how the company operates. Indeed, throughout my career, I have been committed to quality and pursuing customer satisfaction by delivering high-quality services through continuous improvements and innovations.

“Our consistently high level of customer service has been one of the major catalysts to our year-on-year growth as a group and something that I believe sets us apart from our competitors.”

At PTSG, Paul has also introduced an initiative aimed at instilling his dedication to customer service in all the company’s employees. MOUSE (Memorable, Outstanding, Unique, Service, Experience) carries messages in PTSG People, the company’s quarterly internal newsletter, regarding best practice and developments within the group that could improve customer service.

MOUSE is the backbone of the company and has become a corporate mascot for all its internal and external communications, for which customer service is the top priority.

Every employee is asked to reflect on what they deliver using the MOUSE initiative. Since its introduction, MOUSE has helped to highlight areas within the group where delivery and customer service could be improved.

The European Contact Centre & Customer Service Awards are held to formally recognise professional excellence throughout the UK and Europe.

It is a firmly established annual event, recognising and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry.

Dedicated to rewarding and recognising industry excellence, the 23 categories are designed to offer the perfect platform for showing off contact centre and customer service excellence.

Visit for a full list of finalists.

PTSG secures Arsenal Station testing

Premier Technical Services Group PLC (PTSG) has strengthened its association with Tubelines after being contracted to deliver maintenance works at Arsenal Station.

PTSG’s South Suspended Access division will carry out annual testing of the tripod at the busy station.

Scott Hawtrey, divisional director at PTSG, said: “We are delighted to have extended our relationship with Tubelines. Working in partnership, we have delivered some fantastic works over the last few years and have been recognised for that.

“These latest works at Arsenal Station will be delivered between 7pm and 10pm to ensure there is minimal disruption to the station. Working within tight timeframes is something our team has a lot of experience of and we are looking forward to successfully delivering the works at Arsenal.”

Last year, the division completed essential repair works to the mobile elevating work platform (MEWP) at Canary Wharf underground station.

It has also produced detailed designs to deliver a programme of works for Tubelines, installed a lifting frame complete with winch and basket at Tooting Broadway and carried out a beam test at Canning Town.

PTSG, in partnership with Tubelines, won the top prize at the Premises and Facilities Management Awards 2013 in the Partners in Facilities Management (FM) category.

The organisations were jointly recognised for their collaborative approach to maintaining access and safety equipment, including eye bolts, monorails, ladders, lights, gantries, cradles and beams, on three of the four busiest tube lines in London.

PTSG delivers access equipment works at BBC Radio Norfolk offices

Premier Technical Services Group PLC (PTSG) has completed maintenance works at BBC Radio Norfolk.

PTSG’s South Suspended Access division carried out a full winch overhaul on access equipment at the station’s offices in Norwich.

Scott Hawtrey, divisional director at PTSG, said: “We have worked on behalf of the BBC across a number of sites and we are delighted to have been able to continue our association with the organisation thanks to these latest works at BBC Radio Norfolk.”

A winch overhaul is one of the main services delivered by PTSG’s South Suspended Access division.

The division’s engineers complete the winch overhaul by running out the wire suspension ropes from the winches and blocstops, removing the winches and blocstops from the cradle, returning the equipment to the manufacturers for a complete strip down and overhaul and then installing the system back into the cradle.

BBC Radio Norfolk was launched at 5.55pm on September 11 1980. It was the first BBC local radio station to launch in East Anglia.